Here's the whole process: you call (509) 525-8073 and a real member of our College Place team answers. We ask what the system's doing, schedule a visit, and the technician diagnoses the problem and gives you transparent pricing before any work begins. You approve it — or you don't. The work is backed by our 100% satisfaction guarantee, factory parts warranties, and a NATE-certified team that's been accountable to this valley since 1949.
Step 1 — Who picks up the phone?
A person, in College Place, at 970 NE Rose St. Not a phone tree, not a national dispatch center. Office hours are Monday–Thursday 8 to 5 and Friday 8 to 3, and emergency service is available when it can't wait. If you'd rather not call, the request-service form and the diagnostic checklist land on the same dispatch board.
Step 2 — What will you ask me?
Plain questions: what's the system doing, how old is it, and what have you already tried. If you've run through the basics — filter, vents, thermostat, breaker — say so; it genuinely changes what the tech loads on the truck. This is also when we'll tell you honestly whether your symptom sounds urgent or can wait for a convenient slot.
You approve the price before the work starts, or the work doesn't start. That's the whole policy.
Step 3 — What does the visit look like?
The technician inspects and diagnoses, then explains what's wrong in plain language — what failed, why, and what your options are. You get transparent pricing up front. If it's a simple fix, it usually happens on the spot. If the repair is significant on an aging system, we'll show you the repair-vs-replace math instead of defaulting to the bigger ticket.
Step 4 — What protects me afterward?
Every job is backed by our 100% satisfaction guarantee and factory parts warranties, performed by a NATE-certified, licensed and insured team (WA business license 600-129-164). We've been family-owned in this valley since 1949 — our name has been on this work for 75+ years, and we plan to keep it that way.
Already have someone else's quote?
Bring it. Our free second opinion confirms the diagnosis and the price at no cost and no obligation — and if the other company's offer is fair, we'll tell you that too.
Questions we hear about this
Who answers when I call College Place Heating & Air?
A real member of our team in College Place — not a national call center. We're a family-owned company at 970 NE Rose St, and the person taking your call works with the technicians who'll be in your driveway. Office hours are Monday–Thursday 8–5 and Friday 8–3, with emergency service available when comfort can't wait.
What should I have ready when I call for service?
Three things speed everything up: what the system is doing (or not doing), roughly how old it is and the brand if you know it, and anything you've already checked — filter, vents, thermostat, breakers. Our online diagnostic checklist composes these notes for you if you'd rather start there.
Do I approve the cost before work starts?
Always. The technician diagnoses the problem, explains it in plain language, and gives you transparent pricing before any work begins. You approve the work, or you don't — no surprises on the invoice, no work you didn't authorize. That's what Experienced Honesty means in practice.
What protects me after the work is done?
Our 100% satisfaction guarantee, factory parts warranties on the equipment we install, and a licensed, NATE-certified team (WA business license 600-129-164) that's been accountable to this valley since 1949. If something isn't right, you call and we make it right.
Do you charge to look at a quote I got from another company?
No. Second opinions on heating, cooling, and electrical quotes are free and carry no obligation. We'll confirm the diagnosis, match the scope apples-to-apples, and tell you honestly whether the price is fair — even when the honest answer is that the other company's offer is a good one.
Your next step
Prefer not to call? The request form goes to the same dispatch board, and a real member of our team follows up — usually within one business day.
Request service online
Reviewed by Dennis Davis, President
With College Place Heating & Air since 1975. Family-owned since 1949 · Business license: 600-129-164.